©2019 BY POSITIVE SOFTWARE COMPANY

After Hours Support

POSitive Software offers 24/7 technical support. Normal support hours are 7am to 4pm (Pacific) Monday through Friday and additional charges apply for support outside of those hours, or during holidays.

Afterhours rates:

 

5am to 7am, Monday through Friday (All times Pacific)
4pm to Midnight, Monday through Friday
5am to Midnight, Saturday and Sunday and all major holidays

PFR/PFB/PRM/GEM: $99 per hour for customers on a subscription. $199 per hour for customers not on a subscription. Calls may be limited to one hour and additional fees may apply.

Extended afterhours support rates:

 

Midnight to 5am, Monday through Sunday, including holidays

PFR/PFB/PRM/GEM customers only: $149 per hour for customers on a subscription. $249 per hour for customers not on a subscription. Calls are generally limited to one hour and additional fees may apply.