©2019 BY POSITIVE SOFTWARE COMPANY

Support Options

Product maintenance and support is an important consideration when purchasing any software, and you must be on a current POSitive Subscription in order to install or update all version 6 (or higher) products. Also, some optional features, such as Gold Features, require a subscription for activation and use.


All POSitive Subscriptions include:

  • Telephone support M-F, 7am - 4pm Pacific

  • FREE E-Mail/Web support ticketing

  • FREE access to software updates

  • FREE weekly "How Do I?" "live", online training class

  • Discounted after-hours rate

Included With Subscription

  • Unlimited calling to our Support Department (Toll free U.S. & Canada)         

  • Priority Response         

  • SupportNet for on-line Support tickets. Lets you submit a ticket, track it and see our reply.     

  • SupportNet Knowledge base. Full of useful and helpful support information.        

  • Access to weekly online customer training class.

  • Access to Gold Features.

  • Discounts on upgrades and selected products and services.         

  • Discount on After Hours support, evenings and weekends.         

  • Discount on annual Subscription prepayments.         

  • Upgrade files may be shipped to you at your request.         

  • Updates to the newest versions of POSitive (includes Alphas and Betas). Lets you test the newest, coolest features first!         

  • "Best effort" troubleshooting support for related POS hardware problems, networking errors, or other issues that affect the operation of your POSitive product.         

  • POSitive Software update installation services*  
          

POSitive Subscriptions are available with month to month or annual payment options for most products. Contact your dealer or the POSitive sales department to obtain a quote.

Non-Subscription Support Option

If you choose not to sign up for a subscription, you may still contact our support department and pay an hourly fee to speak with a technician. The cost is $99 an hour during our normal business hours. Higher rates apply outside of normal business hours.  Please note that access to our weekly training classes and program updates is not included.

*Update installations scheduled outside of normal business hours may be subject to additional fees. Updates are limited to POSitive Software products only and are installed upon request, depending on availability and subscription level. Gold subscribers must already be on version 6 or higher. Gold features are exclusively available only to customers with version 6.1, or higher, software and an active Gold (or higher) subscription.

POSitive may from time to time, without notice, obligation or liability, modify, expand, restrict or suspend any of its product and service offerings.